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Home / Design directions / The Conversation
Direction 09 of 14

The Conversation

The fun moves out of the effects and into the interaction. Three things a visitor can do, and every one of them answers back.

Available 23 pages 94 interactive controls on the home page
Right for

A service with many configurations, where the honest answer to what does it cost is it depends, and the buyer has to be asked two questions before you can say.

Where the product is invisible until it runs

the conversation
The Conversation as it was built: The visitor does something
The brief it came from

Fun and interactive without losing usability. Native cursor. Nothing that tilts, scans or follows the pointer.

Open it

The whole thing is standing, every page of it, built on the same prices and the same mark as this site. It is marked on every screen as a direction rather than the live site, and the figures printed inside it are the ones published on the day it was built.

The brand design

How it was built to look like itself.

Palette
  • #F6F2EAWarm paper
  • #16171AInk
  • #DAFE31Highlighter lime
  • #FFFFFFCard
Type

Archivo

700 at 103.68px, tracking -3.6288px

Bold headings, mono labels, and lime used the way a highlighter is used rather than the way a brand colour usually is.

Shape

White cards with a hard ink shadow. No blur, no glow, no gradient anywhere on the page.

Motion

Four words rising over half a second, once, and that is the entire motion budget.

The one device

One field that says “I run …” and five chips for what you already have. As you type and tick, the plan below rewrites itself, the steps you already have grey out, the first one you still need turns lime, and the WhatsApp message carries the whole thing.

What it does better than the rest

The most usable of the fourteen, and the interactions genuinely answer the person using them rather than performing at them. A visitor leaves with a plan in their own words.

What it costs you

Interaction that answers is necessary and it is not sufficient. On its own the page is useful and forgettable, which is why it works best carrying a stronger visual direction on top.

The rule it taught us

Usable and memorable are two separate budgets. Spending only the first buys a form that works and nobody remembers.

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