When money comes back.

1 The principle

You should never pay for work that was never delivered — and once work is delivered, confirmed and transferred to you, it isn't returnable, because it can't be. Everything below follows from those two sentences.

2 One-time services and builds

• Before work begins: full refund, minus payment-gateway charges we cannot recover.
• Work in progress: you pay for the portion completed against the proposal; the remainder is refunded. Completed portions are transferred to you per the ownership terms once paid.
• After we confirm delivery: no refund. If something delivered doesn't match the proposal, tell us — we fix it at no charge; that's a defect, not a return.

3 Monthly services

Cancel any time before the next billing cycle — no lock-in, no cancellation fee. The month already billed is not refunded; the service runs to the end of it.

4 Research credits

• Credits consumed by a completed study are not refundable — the computation has run.
• If a study fails to complete, its credits are returned to your balance automatically.
• Unused credit balances are refundable within 30 days of purchase, minus gateway charges; after that they remain usable indefinitely (credits never expire).

5 Print & merchandise

• Before production starts: full refund, minus gateway charges.
• After production starts: not refundable — the run is being made for you, to your artwork.
• Defective or damaged goods: we reprint or refund the affected items. Send photos within 7 days of delivery.

6 How refunds are paid

Refunds go back to the original payment method via Razorpay, normally within 7–10 business days of our confirmation.

7 How to ask

Write to hi@indizilla.com with your order or bill reference. You'll get a decision, with reasons, within two business days.